Contact Us
If you need help or have any questions about SuperEnalotto, you can contact us by selecting one of the options below:
I’ve won a SuperEnalotto prize
If you have won a prize in a SuperEnalotto draw, how you claim it is dependent on how much you have won and how you played. See the How to Claim page for more information.
If you still have an enquiry after reading the How to Claim page, please send an email to the following address:
I’ve won a raffle, sweepstake or competition
Please note, you cannot win a SuperEnalotto prize, or a prize on any lottery, without playing the game. If someone says you are due a prize from a game you didn’t enter, if you didn’t purchase a ticket for the draw, it is most likely a scam. Read the Scams page to check if you have been contacted by a scammer.
If you still have an enquiry after reading the Scams page, please send an email to the following address:
My ticket has been lost or damaged
If you bought a SuperEnalotto ticket in a retail store, but it has been lost, stolen or damaged, you should visit a Dedicated Payment Centre to find out what to do next. View the How to Claim page for more information.
To avoid this happening in future, you could register to play online where your tickets are securely stored in your account.
If you have any more questions, please email:
Other Enquiry
If you’re contacting us because you have received a communication about a prize, first read the Scams page to make sure you are not the target of a scammer.
For all other enquiries, please send an email to the following address:
Postal Address
We recommend enquires are sent via email because they can be processed more quickly than if they are sent by post. Postal enquiries should be sent to the following address:
The Lottery Company Ltd.
The Exchange
Station Parade
Harrogate
HG1 1TS
Please do not post tickets as they cannot be processed at this address.
Company Registration Information
Company Name: The Lottery Company Ltd.
Registered Office: Tattersall House, East Parade, Harrogate, HG1 5LT
Company Registration Number: 02949433
Please do not post tickets as they cannot be processed at the addresses above.
